Account and Data Deletion
How to delete your Drivvo account, or delete specific data without closing your account.
Version 2026.03
This page describes how to request deletion for the Drivvo app — available for Android (br.com.ctncardoso.ctncar) and iOS (id1206041425). It also explains what data is deleted, what is retained, and for how long. For full details on how we process personal data, see the Privacy Policy.
Delete your Drivvo account
In the app (Android and iOS): open the menu and go to More → My account → Delete account, then confirm. This is the fastest way and deletes your account directly from the app.
In the web version (web.drivvo.com): the same path — More → My account → Delete account.
By request: if you cannot access the app, send an e-mail to support@drivvo.com from your registered address, with the subject "Account deletion". We will respond within 30 business days.
Data that is deleted:
Name, e-mail, phone, saved addresses, vehicles, fuel-ups, charges, expenses, income, services, routes, reminders, checklists, odometer readings, and attached files.
Data that is retained, and for how long:
- Security logs: 30 days
Tax invoices issued in connection with payments are kept in our accounting records, separately from the platform, for the period required by applicable tax law. All other data is deleted together with the account, as described above.
Deleting your account does not cancel recurring subscriptions. You remain responsible for canceling any active subscription on the platform where it was purchased:
- Google Play: Play Store → Subscriptions
- App Store: Settings → Apple Account → Subscriptions
- Web payments, where applicable
Delete data without closing your account
You do not need to delete your entire account to remove data. Directly in the app you can:
- Delete an individual vehicle together with all of its history: More → Vehicles → Delete
- Delete specific records (fuel-ups, expenses, and others): History → tap the record → Delete
If a particular deletion is not available in the app, you can request it by e-mail at support@drivvo.com from your registered address.