Drivvo Terms of Service

1. Description of the Service

Drivvo is a digital platform that allows users to record, organize, and analyze information related to vehicle and fleet management. Available features may include:

• Fuel records
• Expense and income records
• Maintenance control
• Trip logs
• Mileage or hour meter tracking
• Vehicle inspection checklists
• Reports and analytics
• Vehicle, driver, and fleet management

Drivvo may offer both free and paid features. Drivvo reserves the right to modify, suspend, limit, or discontinue features, plans, resources, pricing, or integrations at any time, temporarily or permanently.

2. User Account

In order to use certain features, it may be necessary to create an account. The user agrees to:

• Provide truthful, complete, and up-to-date information
• Keep login credentials confidential and secure
• Be responsible for all activities carried out under their account
• Update their information whenever there is a relevant change

Drivvo is not responsible for unauthorized access resulting from negligence, password sharing, misuse of the device, or the user's failure to protect their credentials.

3. Acceptance of the Terms

Use of the Service is conditioned on acceptance of these Terms. Acceptance may occur, as applicable, either expressly or by the user's unequivocal conduct, including, but not limited to:

• Creating an account
• Logging in to or accessing the Service
• Purchasing, upgrading, or renewing a subscription
• Making a payment through any available method
• Continuing to use the Service after these Terms have been updated

By creating an account or purchasing a subscription, the user acknowledges and agrees that they are adhering to these Terms, which then govern the relationship between the user and Drivvo.

Adhesion Contract and Cancellation

Drivvo is provided under an adhesion contract model, with no individual negotiation of clauses, commercial conditions, or specific terms for each user.

The use of the Service, account creation, or subscription purchase implies full acceptance of these Terms, which apply uniformly to all users.

Drivvo subscriptions do not require a minimum commitment periodand may be canceled at any time by the user.

Cancellation prevents future charges but does not generate refunds for amounts already paid, except where required by law or by mandatory policies of the payment platform used.

Drivvo does not provide individually negotiated contracts, and these Terms constitute the legal agreement governing the relationship between the user and the Service.

4. Account Deletion

Users may delete their account at any time by using the features made available within the application, in the web version where applicable, or by contacting support.

After account deletion:

• Access to the account will be terminated
• Data may be permanently removed according to internal retention policies
• Information may be retained for the period necessary to comply with legal or regulatory obligations or to defend rights

Deleting an account does not automatically cancel recurring subscriptions made through the App Store, Google Play, or other intermediaries. Users remain responsible for canceling any active subscription directly on the original purchase platform.

5. Plans and Subscriptions

Some features are available through subscription. Plans may include:

• Individual
• PRO
• Fleet
• Other plans that may be introduced

Prices, features, limits, capacities, trial periods, promotional eligibility, and commercial terms may be changed at any time, subject to the applicable rules of the purchase platform and governing law.

Subscriptions made through the App Store, Google Play, or other third-party platforms must be managed directly on those platforms. Where applicable, a subscription may be recurring and automatically renew until the user cancels it before the next billing cycle.

The user acknowledges and agrees that charges may occur on a recurring basis while the subscription remains active, and expressly authorizes such charges until effective cancellation.

Unless otherwise required by law or by a mandatory policy of the payment platform used, amounts already paid are non-refundable.

Drivvo may update and adjust subscription prices periodically, including on an annual basis, based on factors such as inflation, cost variations, market conditions, or product evolution.

Price changes may apply immediately to new subscriptions and, for active subscriptions, will take effect in the next billing cycle following prior notice to the user.

Whenever reasonably possible, users will be notified in advance of relevant price changes through the application, web version, e-mail, or other electronic channels.

If the user does not agree with the price adjustment, they may cancel the subscription before the next renewal to avoid future charges.

6. Payments

Payments may occur through:

• App Store
• Google Play
• Web payments
• PIX
• Cryptocurrency

Payments made through PIX, cryptocurrency, or direct transfer may require manual verification. In such cases, access to paid features may be granted only after receipt has been confirmed and the necessary information has been reviewed.

Users may be required to provide payment proof, the Drivvo account e-mail, purchased plan data, and other reasonably necessary information to identify the payment.

Payment disputes, refunds, chargebacks, suspected fraud, or improper use may result in suspension or revocation of access to paid features, without prejudice to any other available measures.

Improper, fraudulent, or platform-incompatible chargeback attempts may result in immediate account suspension, blocking of access to paid features, and the adoption of the appropriate administrative, technical, and legal measures.

7. Acceptable Use

The following are prohibited:

• Using the Service for illegal, fraudulent, or abusive activities
• Reverse engineering, decompiling, or disassembling the Service
• Exploiting vulnerabilities or bypassing security mechanisms
• Accessing restricted areas, internal systems, or third-party data without authorization
• Scraping, automated collection, or mass extraction of data
• Using bots, scripts, crawlers, or unauthorized automations
• Copying, redistributing, reproducing, or exploiting platform content without authorization
• Using the Service in an excessive, abusive, or illegitimate manner
• Attempting to overload, degrade, or compromise the availability, integrity, or performance of the platform

Drivvo may suspend, limit, or terminate accounts that violate these Terms and may adopt technical and legal measures to protect the platform.

8. Prohibition of Scraping, Automation, and Data Mining

It is strictly prohibited to:

• Extract data from the Service by automated means
• Scrape the interface, database, pages, or API
• Use robots, automated agents, or collection software
• Use Drivvo data to create external databases or competing products

9. Prohibition of Use for Artificial Intelligence Training

The content, data, structure, interface, reports, organization of information, and other elements of Drivvo may not be used to train artificial intelligence or machine learning models, including:

• Direct, indirect, partial, aggregated, or derivative data collection for model training
• Large-scale automated analysis
• Replicating data structures, reports, or product flows

Without Drivvo's prior express authorization.

10. Intellectual Property

All Drivvo software, design, database, technology, interface, brand, texts, reports, content organization, and other elements are protected by intellectual property laws.

This includes, without limitation:

• Source code and object code
• Interface and user experience
• Algorithms, business logic, and functional flows
• Database and information structure
• The Drivvo brand and related visual elements

No ownership rights or implied license are transferred to the user.

11. User Data

Data entered into the system is provided by the user. The user is responsible for the truthfulness, legality, and adequacy of the information entered.

• Accuracy of the inserted data
• Suitability of the information for decision-making
• Compliance of the inserted content with applicable law
• Existence of a legal basis, authorization, or legitimacy to insert third-party data, where applicable

Personal data will be processed in accordance with the Drivvo Privacy Policy and applicable law, including, where applicable, the LGPD.

Drivvo has no obligation to provide, make available, reconstruct, or deliver, upon an individual request by the user, every possible set of registration, operational, historical, reporting, or record data inserted into the platform, especially when such information does not, by itself, constitute personal data capable of directly identifying the data subject.

The availability of export, extraction, or structured delivery of certain data is part of the Service's business rules and may depend on the functionality available in the product, the version in use, and the purchase of specific paid plans.

12. Service Availability and Disclaimer of Warranties

Drivvo seeks to maintain high availability but does not guarantee continuous, uninterrupted, secure, or error-free operation. Interruptions may occur due to:

• Scheduled or emergency maintenance
• Updates and technical changes
• Infrastructure, connectivity, or third-party service failures
• Events beyond Drivvo's reasonable control

The Service is provided on an "as is" and "as available" basis.

Drivvo does not guarantee, whether expressly or impliedly:

• Continuous availability or uninterrupted operation
• Absence of failures, defects, vulnerabilities, or errors
• Suitability of the Service for the user's specific needs
• Achievement of financial, operational, commercial, or performance results

13. Limitation of Liability

To the maximum extent permitted by law, Drivvo shall not be liable for:

• Financial, commercial, or operational losses
• Loss of data, lost profits, or business interruption
• Indirect, incidental, special, consequential, or punitive damages
• Decisions made based on information recorded by the user

The user is fully responsible for the operational, financial, commercial, logistical, or administrative decisions taken based on the data, reports, controls, alerts, or other information recorded, displayed, or processed by Drivvo.

Drivvo does not replace professional advice, real-time operational control, safety monitoring, legal record-keeping obligations, or critical decision systems.

Drivvo's total liability, when applicable, shall be limited to the amount effectively paid by the user during the 12 months preceding the event that gave rise to the claim.

14. Suspension and Termination

Drivvo may, at its discretion, suspend, restrict, or terminate accounts and access in the event of a violation of these Terms, signs of fraud, non-payment, chargeback, abusive use, technical risk, or legal obligation. Whenever reasonably possible, Drivvo may adopt measures proportionate to the seriousness of the situation.

15. Non-Critical Use

Drivvo was not designed for use in critical, emergency, or real-time automated decision-making activities intended to preserve safety, physical integrity, equipment operation, immediate regulatory compliance, or the prevention of severe damage.

Use of Drivvo in business, operational, or fleet contexts does not transfer to Drivvo any responsibility for routing decisions, maintenance, fueling, asset availability, document compliance, operational safety, shift control, costs, productivity, or regulatory compliance.

16. Changes to the Terms

Drivvo may update these Terms periodically. The most current version will always be available on the website. Continued use of the Service after changes constitutes acceptance of the updated Terms.

Material changes may also, at Drivvo's discretion, be communicated through the application, the web version, by e-mail, or through other appropriate electronic channels.

17. Governing Law and Forum

These Terms shall be governed by the laws of the Federative Republic of Brazil.

The courts of the District of Novo Hamburgo, State of Rio Grande do Sul, Brazil, are elected as the exclusive forum for resolving any disputes arising out of these Terms, to the exclusion of any other, however privileged it may be, except where mandatory jurisdiction is otherwise provided by law.

18. General Provisions

These Terms constitute the entire agreement between the user and Drivvo regarding the Service, replacing prior understandings, communications, or proposals, whether oral or written, on the same subject matter.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain valid and in full force and effect.

19. Contact

support@drivvo.com